How to excel as a hotel manager, providing customers with a memorable experience.
Video details:
- You’re only as good as the people around you
- Build and lead a great team
- Hire the right people with the right skills and attitude
- Focus on developing a company culture that reflects the goals of the company
- A compliment and a smile go a long way to developing a positive team environment
- Always learn and improve
- A hotel manager is almost always a ‘jack of all trades’
- Greet your guests – make them feel welcome
- Have a plan for emergencies